![]() Written in PERL it was initially released in 2001. ![]() OTRS is mainly used for customer support, ticketing, and issue tracking.With its help desk features, OTRS is a great, free customer service solution too. Being a ticketing system it can not only be used for your bug tracking efforts. OTRS stands for Open-source Ticket Request System and is a free and open-source ticketing system. Usersnap – a fantastic Redmine integrationĪn alternative to Redmine is OTRS.released under the GNU General Public Licence, which happened 9 years ago.a cross-platform application offering a wide range of project management & -tracking tools.If you want to take an in-depth look at Redmine, I’d recommend this article on how to get more out of your Redmine projects. With its features, it can easily be used for agile or scrum workflows.įrom my perspective, it can also be an alternative to JIRA or to Microsoft Project, because it offers similar benefits. Redmine is used by many web development teams around the world for managing their projects. Therefore, Redmine is definitely more than just a bug tracking tool. It also offers other project management related tools, such as time-tracking, wikis, calendars, and other reporting tools. Similar to trac, Redmine is a web-based, open source bug tracking & project management tool. great for tech-savvy software teams looking not only for a bug tracking solution but for an overall solution for project tracking.^.written in Python and was initially released 9 years ago (Oct.However, I have to say that it probably takes quite some time to get a deep understanding of trac’s feature-rich interface. Since we’ve used trac over the last few years, we have an extensive experience with trac and it’s deep integration possibilities enable you to do a lot of great things. With Trac you can enable to create project roadmaps, milestones and you can even fully modify the issue reporting area to your needs. But it definitely doesn’t lack any key features. It is minimalistic from a design perspective. Trac describes itself as a minimalistic approach for web-based project management systems. Specifically designed for software development projects. It’s an open source project management tool, wiki, and issue tracking system. Trac is more than just a bug tracking tool. In order to make progress with our software projects, we need a simple, yet effective, workflow which allows us to report, document and track errors and failures which our software or website is causing.Īll in all, we took a closer look at the following open source bug tracking tools: Why need an open source bug tracking tool?Ī bug tracker is an essential tool for any web- and software project. And most importantly: They are free to use. Most open source tools are the easiest way to learn something new or to set up a new workflow within your team. Open source solutions are a great and easy way to make yourself familiar with a new topic.
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